Caterham Dental Care

Privacy Policy

Registered Name: Caterham Dental Care

Contact details:
23 Essendene Road
Caterham, Surrey
CR3 5PB

Telephone: 01883 343476
Email: caterhamdentalcare@gmail.com

What information we collect, use, and why

We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:

  • Name, address and contact details
  • Gender
  • Pronoun preferences
  • Date of birth
  • Photographs
  • Health information (including medical conditions, allergies, and medical history)
  • Information about care needs (including disabilities, medication and allergies)
  • Test results (including scans and x-rays)

 

We collect or use the following information for safeguarding or public protection reasons:

  • Name, address and contact details
  • Emergency contact details
  • Photographs
  • Health information (including medical conditions, allergies, medical requirements and medical history)
  • Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)
  • Relevant information from previous investigations
  • Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)
  • Records of meetings and decisions

 

We collect or use the following personal information for patient app or portal functionality:

  • Names and contact details
  • Addresses
  • Medical history
  • Payment details
  • Account information, including registration details
  • Information used for security purposes
  • Marketing preferences

 

We collect or use the following personal information to comply with legal requirements:

  • Name
  • Contact information
  • Health and safety information
  • Safeguarding information

 

We collect or use the following personal information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)
  • Date of birth
  • National Insurance number
  • Copies of passports or other photo ID
  • Employment history (eg job application, employment references or secondary employment)
  • Education history (eg qualifications)
  • Right to work information
  • Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks )
  • Security clearance details (eg basic checks and higher security clearance)

 

We collect or use the following personal information for information updates, marketing or market research purposes:

  • Names and contact details
  • Address
  • Marketing preferences
  • Website and app user journey information
  • IP addresses
  • Records of consent, where appropriate

 

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Payment details
  • Account information
  • Purchase or service history
  • Video recordings of public areas
  • Audio recordings of public areas
  • Call recordings
  • Witness statements and contact details
  • Relevant information from previous investigations
  • Customer or client accounts and records
  • Financial transaction information
  • Information relating to health and safety (including incident investigation details and reports and accident book records)
  • Correspondence

Where we get personal information from

  • Directly from you

How long we keep information

For information on how long we keep personal information, see our retention schedule here.

Who we share information with

  • Other health providers (eg GPs and consultants)
  • Insurance companies, brokers and other intermediaries
  • Organisations we need to share information with for safeguarding reasons
  • Emergency services
  • Legal bodies or authorities
  • Organisations we’re legally obliged to share personal information with

Duty of confidentiality

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

  • you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
  • we have a legal requirement (including court orders) to collect, share or use the data;
  • on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
  • If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint