Complaints Procedure
To help us make sure we provide the best possible service for our patients we operate a practice based complaints procedure.
If you have any comments, suggestions or complaints about any aspect of our service, you may put this in writing and address it as follows:
Practice Manager
Caterham Dental Care
23 Essendene Road
Caterham,Surrey
CR3 5PB
Or via email: caterhamdentalcare@gmail.com
If you would prefer to speak to the practice manager, please ask at reception and this can be arranged.
Your comments will be noted and investigated and we will respond within 10 working days.
Alternatively, for NHS patients you can contact Surrey Heartlands ICB
By Post:
NHS Surrey Heartlands ICB
Block C, 1st Floor
Dukes Court
Woking, Surrey
GU21 5BH
Email: syheartlandsicb.complaints@nhs.net
Telephone: 0300 561 2500
Or The Parliamentary and Health Ombudsman. Guidance on how to make such a complaint can be found on their website at www.ombudsman.org.uk
In relation to complaints regarding private treatment, patients may contact the dental complaints service via email : info@dentalcomplaints.org.uk
